Delivery and returns
Mosaic Nail Systems Finland Online Store Terms and Conditions
Valid from 26.8.2024
General
Name: Mosaic Nail Systems Finland
Business ID: 2200758-8
Email: verkkokauppa@mosaic-ns.fi
Address: Valtakatu 3, 11130 Riihimäki
Phone number: 040 554 3380
The Mosaic Nail Systems Finland online store (hereinafter "online store") sells products to companies and individuals in Finland and Europe. Customers under 18 years of age require parental consent and cannot pay by invoice or other forms of credit. Possible shipping costs are not included in the product prices but will be displayed at checkout once the delivery method has been selected.
Training and courses are intended for private use only, and their commercial distribution is prohibited.
The online store may unilaterally change the terms and conditions of delivery, and you must review the terms and conditions before placing an order in our online store.
Product images or colors shown on our pages may differ slightly from the actual product due to technical reasons related to photography.
For business-to-business sales agreements, we follow the Sale of Goods Act and the terms and conditions mentioned herein that pertain to non-consumer customers.
Products and prices
Product prices and features are displayed on the website. Prices include the value-added tax (VAT) valid in Finland at the time of sale to mainland Finland and other EU areas. When selling outside mainland Finland or the EU, the VAT-free price will be shown once the customer selects the country of delivery. It should be noted that you are then responsible for any possible taxes.
The stated prices are valid in the online store until further notice or for the period separately announced in the product information of the online store. If the price changes after the contract has been made, the price at the time of concluding the contract will always be applied. If an incorrect price displayed in the online store differs so significantly from the actual price that the consumer customer should have understood it was an error, the incorrectly stated product price does not bind the online store. The latter condition does not apply to transactions with businesses.
Ordering
More detailed information on the processing of personal data can be found in the privacy policy of the online store's customer register.
Ordering is done by adding the selected products to the shopping cart. When placing an order, the customer must provide their name, address, email address, and phone number. Possible pick-up notifications for orders will be sent by text message or email, depending on your arrangement with the postal service. As a customer, you are responsible for ensuring that the personal and other order details you provide on the online store's order form are correct and complete. If you are unable to place an order through the online store, you can also contact us at verkkokauppa@mosaic-ns.fi or by phone at 040 5543380.
Order confirmation
After a successful payment transaction, you will receive an order confirmation by email containing the key details of your order and information on how to exercise your right of withdrawal. If you notice any corrections needed in the order confirmation, please contact the online store's customer service.
The online store reserves the right to refuse orders for justified reasons. If for any reason we cannot confirm your order, we will notify you as soon as possible.
Payment methods:
Paytrail
Paytrail Plc (2122839-7) cooperates with Finnish banks and credit institutions. Paytrail Plc appears as the payee on your bank statement or card invoice and forwards the payment to the merchant. Paytrail Plc has a payment institution license. In case of complaints, please contact the product supplier primarily.
Paytrail Plc Business ID: 2122839-7
Innova 2, Lutakonaukio 7, 40100 Jyväskylä,
020 718 1830
- Online banking buttons for all Finnish banks
- Card payments
Visa, Mastercard, American Express - Mobile payment methods
MobilePay, Siirto - Klarna payment methods
- Apple Pay
- Walley Invoice/Installment
The issuer of the invoice and credit is Norion Bank AB, organization number 556597-0513, which is the registered holder of the Walley trademark.
Lilla Bommens Torg 11, Box 11914, SE-404 39
More information: https://www.norionbank.fi/
PayPal
You can also pay for your order using your PayPal account or a payment card linked to PayPal.
You can pay without a PayPal account using Visa / Delta / Electron, MasterCard / Eurocard, Maestro, and American Express cards. Debit cards marked with Visa or MasterCard are also accepted. You can also pay from your PayPal account without a payment card.
The terms and conditions for the PayPal service can be found here: https://www.paypal.com/fi/webapps/mpp/ua/legalhub-full
Regardless of the payment method or payment intermediary, the sale occurs between the online store customer (ordering party) and the online store. The online store is responsible for all seller's obligations related to the sale.
Delivery time
We aim to deliver download links and products in stock primarily within 1-5 business days from when we have received payment for the order. If an order contains both products in stock and pre-sale products, the order will generally be delivered when all products are in stock. The delivery time for pre-sale products varies per product. More information on the delivery time for custom products can be found in the product details or by inquiring from our customer service. Pre-ordered products will be delivered as soon as we receive them in stock. If the delivery time for a product is over four weeks, the delivery time will be confirmed in the order agreement.
The availability of products in the online store is based on the current stock balance. If a product is temporarily out of stock due to an unexpectedly high demand, the delivery time may differ from the delivery time stated for the product. You will be notified separately in such a case.
Delivery methods
Electronically delivered products and services are delivered via a download/participation link, and physical products are delivered by post. The customer is responsible for having the necessary software to open/use/print the program. To download a PDF product, your device must have software capable of opening PDF files (e.g., Adobe Acrobat Reader). If electronic receipt is not possible or there are other issues with opening the link, please contact customer service.
Physical products can be delivered either from our Riihimäki warehouse or from our main wholesaler's warehouse in Tallinn, depending on the product. Afinia products can also be delivered from their warehouse in Poland.
For items delivered by post, please check the postal service's storage and pick-up times at www.posti.fi.
If you do not pick up the shipment within the specified time, the shipment will be returned to us. We will charge a normal delivery fee for any re-shipping.
Please note that according to Posti's transportation terms, certain quantities and package sizes of dangerous goods can only be delivered by Posti as express packages.
Also, not all Posti pickup points are available for shipments containing such substances, so your chosen pickup point may need to be changed to another.
Consumer customer's right of withdrawal
The right of withdrawal does not apply to companies or organizations without a separate agreement.
Withdrawal is effected by making a withdrawal notification within 14 days of receiving the goods or the last batch of goods, or of concluding a service agreement or an agreement concerning digital content. You can make a withdrawal notification on your customer account, using the withdrawal form found at the end of the order confirmation, or informally, for example, by email to verkkokauppa@mosaic-ns.fi.
Before the order is dispatched, you can also cancel it by notifying our customer service of the withdrawal.
Right of withdrawal for service contracts and delivery of digital content (consumer customers only)
A service agreement can be cancelled within 14 days of its conclusion.
The provision of a service may commence after the confirmation is delivered, before the expiry of the withdrawal period, if the consumer customer has made an explicit request to that effect. There is no right of withdrawal if the service has been fully performed before the expiry of the withdrawal period and the customer was aware of the loss of the right of withdrawal. A service provided in the form of documents is considered fully performed when the customer has received the document.
When you order a service from the online store, the order is considered an explicit request to commence the service before the end of the withdrawal period, and you are deemed to have been informed of the loss of the right of withdrawal in the order confirmation and by accepting these terms and conditions with your purchase decision.
In case of withdrawal, you must pay a reasonable compensation for the performance rendered to fulfill the contract up to the time of making the withdrawal notification.
Consumer customers have a 14-day right of withdrawal according to the Consumer Protection Act from the conclusion of a contract for the electronic delivery of digital content. The electronic delivery of digital content can begin after the order confirmation is delivered and before the end of the withdrawal period, if the consumer customer has given explicit consent.
By ordering digital content from the online store, you agree that delivery will start immediately and that there is no right of withdrawal. Information regarding the loss of the right of withdrawal has also been provided to you in the order confirmation.
Withdrawal of goods (physical products)
Returned products must be submitted to the postal service for transportation within 14 days of making the withdrawal notification.
You must keep the products you have received in essentially unchanged and undiminished condition to be entitled to a full refund of the price paid upon withdrawal. You may open or unpack the packaging to examine the goods in the same way as in a store. The product packaging may be part of the product, in which case it should be handled and opened carefully so that the products can be returned in their original packaging.
If you use the item, you are responsible for any decrease in its value. If the item has significantly changed or diminished, for example, soiled or damaged, the online store has the right to collect a sum corresponding to the decrease in the item's value. If the item has become unsellable due to use, the online store may entirely refuse to refund the amount you paid.
Exceptions to the consumer customer's right of withdrawal
The right of withdrawal does not apply in the following situations:
- Sealed hygiene products whose seal has been broken. These include, for example, UV gel products, cosmetics, and creams.
- The service has been fully performed or the electronic delivery of digital content has begun before the end of the withdrawal period due to the consumer's explicit request/acceptance or consent/approval, and the customer has been informed of the absence of the right of withdrawal in these cases.
- If the product has been manufactured or modified according to the buyer's requirements, needs, or measurements, or specifically for a personal need. These include, for example, products with engravings or personalized items, as well as custom-made products.
- The contract concerns a leisure service, and the contract requires performance at a specific time or within a specific period.
- Gift cards that are designated for a specific good or service to which the right of withdrawal does not apply by law.
Return instructions
As a customer, you are responsible for the costs incurred from returning products. The online store does not accept products sent with cash on delivery.
For shipments returned by post, it is advisable to request a receipt to prove the return. You must pack the products carefully.
Return address: Valtakatu 3, 11130 Riihimäki.
Refunds
As a consumer customer, you will be refunded the purchase price no later than 14 days after the withdrawal notification is received. The online store has the right to withhold payment until the item has been returned or you have demonstrated that you have sent the item back, for example, with a return receipt.
We will refund payments using the same payment method you used to pay for the products.
Complaints
If a product is lost or damaged in transit, does not match the order, or is defective, please contact the online store. Prompt contact facilitates the resolution of the matter. Business customers must report defects within 7 (seven) days of receiving the goods.
The online store's 14-day right of withdrawal does not limit a consumer customer from asserting a defect after this period. If you have received a defective or incorrect product, the online store is responsible for the defect in accordance with the Consumer Protection Act. The online store is responsible for the return costs of a defective product and other mandatory obligations under the Consumer Protection Act.
The online store is not responsible for any warranties given by previous sales channels.
Links to external sites
The online store may contain links to third-party sites or services. The online store cannot influence these other sites or services, which have their own separate terms of use and data collection methods. The online store is not responsible for the services or other responsibilities of external, linked sites.
Customer service
Our staff will help with all order-related questions. The online store's customer service contact information: verkkokauppa@mosaic-ns.fi, tel. 040 554 3380. Opening hours can be found in our contact information.
Unclaimed deliveries
For deliveries that have been left unclaimed at the agreed pick-up point without a withdrawal notification being made, we charge a return fee of 15 euros. Simply failing to pick up a delivery is not considered a withdrawal notification.
Limitation of liability
The online store is not responsible for damages caused by force majeure. For corporate customers, liability is always limited to the price of the ordered products or services.
Complaints and dispute resolution
If a dispute regarding the contract cannot be resolved through negotiations between the parties, a consumer customer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the matter to the Consumer Disputes Board, the consumer must contact consumer advisory services (www.kuluttajaneuvonta.fi).
More information on consumer rights in online shopping can be found on the Finnish Competition and Consumer Authority's website www.kkv.fi
In case of disputes, Finnish law applies, and the jurisdiction for disputes is determined by Finnish law.